Shipping Policy

Thank you for shopping with Lylac. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 2–3 business days after order confirmation.
  • Orders are processed only on business days (Monday to Saturday), excluding public holidays.
  • During festivals, promotional sales, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will notify you via email or phone.

2. Delivery Timeline

Once your order has been dispatched, the estimated delivery time is:

  • 4–7 business days for most locations across India.

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Natural disasters or other unforeseen circumstances

While we strive to deliver every order within the estimated timeframe, delays caused by courier partners or events beyond our control may occasionally occur.

3. Shipping Coverage

Currently, Lylac ships only within India.

At this time, we do not offer international shipping.

4. Shipping Charges

We offer Free Shipping on all eligible orders across India unless otherwise mentioned during checkout or as part of a promotional campaign.

If any shipping charges apply in the future, they will be clearly displayed before you complete your purchase.

5. Order Confirmation

After placing your order, you will receive an order confirmation via email or SMS (where applicable).

This confirmation indicates that we have received your order request. Once your order is packed and dispatched, you will receive a shipping confirmation along with tracking details, if available.

6. Order Tracking

Once your order has been shipped, you may receive tracking information through email, SMS, or WhatsApp (where applicable).

Tracking updates depend on the courier partner and may take up to 24 hours to become active after dispatch.

7. Delivery Attempts

Our courier partners will make one or more delivery attempts depending on their service policy.

If delivery cannot be completed because:

  • the customer is unavailable,
  • the delivery address is incorrect or incomplete,
  • the customer refuses to accept the package, or
  • the courier cannot contact the customer,

the order may be returned to us.

Additional shipping charges may apply for re-dispatch, where applicable.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

Lylac is not responsible for delays, failed deliveries, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately. We will do our best to update the details before dispatch.

9. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) for eligible locations across India.

Please ensure that someone is available at the delivery address to receive the package and make the payment.

For security reasons, our delivery partners may contact you before delivery.

10. Damaged or Tampered Packages

If your package appears to be:

  • damaged,
  • tampered with,
  • opened,
  • leaking, or
  • in poor condition,

please inspect it carefully before accepting the delivery.

If you believe the package has been tampered with, you may refuse delivery and contact our customer support immediately with photos of the package.

11. Delayed Deliveries

Although we work with trusted courier partners, delivery delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Natural disasters
  • Government restrictions
  • Transport disruptions
  • Public holidays
  • High seasonal demand

We appreciate your patience in such situations and will assist you in tracking your order whenever possible.

12. Lost Shipments

If your order appears to be lost during transit, please contact us as soon as possible.

We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution based on the outcome of the investigation.

13. Changes to This Shipping Policy

Lylac reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon being posted on this page.

We encourage customers to review this policy periodically.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Lylac

Website: https://lylac.in/

Email: lylac025@gmail.com

Business Address:

205 Shree Kuberji Plaza,

Near New Adarsh Market,

Ring Road,

Surat, Gujarat, India

Our customer support team will be happy to assist you with any shipping-related queries.