Cancellation Policy

At Lylac, we understand that you may need to cancel an order due to unforeseen circumstances. This Cancellation Policy explains when and how an order can be cancelled.

By placing an order on https://lylac.in/, you agree to the terms outlined below.

1. Order Cancellation Before Dispatch

Customers may request to cancel their order before it has been dispatched from our warehouse.

To request a cancellation, please contact our customer support team as soon as possible with your:

  • Order Number
  • Full Name
  • Registered Mobile Number
  • Reason for Cancellation (optional)

If your order has not yet been packed or shipped, we will make every effort to cancel it successfully.

2. Orders That Have Already Been Shipped

Once an order has been dispatched, it cannot be cancelled.

If you no longer wish to keep the product after receiving it, you may request a return, provided your order meets the conditions outlined in our Return & Refund Policy.

3. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • Cancellation requests are accepted only before dispatch.
  • Repeated refusal or cancellation of COD orders may result in restrictions on future COD purchases.

We encourage customers to place COD orders only when they are certain about their purchase.

4. Cancellation by Lylac

Lylac reserves the right to cancel any order under certain circumstances, including but not limited to:

  • Product is out of stock.
  • Incorrect pricing or product information due to technical errors.
  • Incomplete or incorrect shipping details.
  • Failure to verify customer information.
  • Suspected fraudulent or unauthorized transactions.
  • Orders that violate our Terms & Conditions.

If an order is cancelled by us after payment (if applicable in the future), any eligible refund will be processed in accordance with our Refund Policy.

5. Refund for Cancelled Orders

If a cancellation request is approved before dispatch and a payment has already been received, the refund will be processed within 5–7 business days.

The actual time taken for the refunded amount to reflect may vary depending on the payment provider or banking institution.

6. Changes to Orders

If your order has not yet been dispatched, you may contact our customer support team to request changes such as:

  • Shipping address
  • Contact information
  • Product size or variant (subject to availability)

Once an order has been shipped, changes cannot be made.

7. How to Request a Cancellation

To request a cancellation, please contact us as soon as possible with your order details.

Include the following information:

  • Order Number
  • Customer Name
  • Registered Email Address
  • Mobile Number
  • Reason for Cancellation (optional)

Our team will review your request and confirm whether the cancellation is possible.

8. Policy Updates

Lylac reserves the right to update or modify this Cancellation Policy at any time without prior notice.

Any changes will become effective immediately upon being published on this page.

We encourage customers to review this policy periodically.

9. Contact Us

For any questions regarding order cancellations, please contact us:

Lylac

Website: https://lylac.in/

Email: lylac025@gmail.com

Business Address:

205 Shree Kuberji Plaza,

Near New Adarsh Market,

Ring Road,

Surat, Gujarat, India

Our customer support team is committed to assisting you with cancellation requests and ensuring a smooth shopping experience.