Welcome to Lylac. These Terms & Conditions (“Terms”) govern your access to and use of our website, https://lylac.in/, and the purchase of products offered through our online store.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Lylac is an online fashion brand specializing in women’s trousers and pants.

Business Name: Lylac

Website: https://lylac.in/

Email: lylac025@gmail.com

Business Address:

205 Shree Kuberji Plaza,

Near New Adarsh Market,

Ring Road,

Surat, Gujarat, India

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You have the legal capacity to enter into a binding agreement.

3. Products

We make every effort to display our products as accurately as possible. However:

Actual product colors may vary slightly depending on your device’s screen settings.
Product measurements may have a minor variation due to the manufacturing process.
Product images are for illustration purposes and may differ slightly from the delivered product.

We reserve the right to modify, discontinue, or update any product without prior notice.

4. Pricing

All prices displayed on the website are in Indian Rupees (₹).
Prices include applicable taxes unless stated otherwise.
We reserve the right to change product prices at any time without prior notice.
The price charged will be the one displayed at the time of placing the order.

5. Orders

Once an order is placed:

You will receive an order confirmation via email or SMS, where applicable.
Order confirmation does not guarantee acceptance of your order.
We reserve the right to refuse or cancel any order due to reasons including but not limited to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Incomplete or incorrect customer information

If your order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.

6. Payment

We currently offer the following payment method:

Cash on Delivery (COD)

Additional payment methods may be introduced in the future without prior notice.

7. Shipping & Delivery

Orders are processed within 2–3 business days.

Estimated delivery time is 4–7 business days, depending on your location.

Delivery timelines are estimates and may be affected by:

Public holidays
Weather conditions
Courier delays
Natural disasters
Remote serviceable locations

Lylac is not responsible for delays caused by courier partners or circumstances beyond our control.

8. Returns & Refunds

Returns are accepted within 3 days of receiving the product, subject to our Return & Refund Policy.

Returned products must:

Be unused.
Be unwashed.
Be in their original condition.
Include original tags and packaging.

Products that are damaged due to customer misuse or normal wear and tear are not eligible for return.

Approved refunds are processed within 5–7 business days after inspection and approval.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Customers may contact our support team for cancellation assistance before dispatch.

10. User Responsibilities

When using our website, you agree not to:

Provide false or misleading information.
Attempt unauthorized access to our systems.
Use the website for unlawful activities.
Upload malicious software, viruses, or harmful code.
Interfere with the operation or security of the website.
Copy or misuse website content without permission.

11. Intellectual Property

All content available on this website, including but not limited to:

Logos
Brand name
Product images
Product descriptions
Graphics
Icons
Website design
Text and other content

is the property of Lylac or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Lylac shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use or inability to use the website.
Delays in delivery.
Product availability.
Technical issues.
Third-party service interruptions.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

13. Accuracy of Information

While we strive to keep all information accurate and up to date, errors relating to pricing, descriptions, availability, or other content may occasionally occur.

We reserve the right to correct such errors without prior notice.

14. Third-Party Services

Our website may use third-party services, including payment processors, logistics providers, and analytics tools.

These services operate under their own terms and privacy policies, and Lylac is not responsible for their practices.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Force Majeure

Lylac shall not be held responsible for any delay or failure to perform its obligations due to events beyond reasonable control, including but not limited to:

Natural disasters
Government restrictions
War
Pandemic
Strikes
Internet outages
Courier disruptions

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

18. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised “Last Updated” date.

Continued use of the website after any changes constitutes your acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Lylac