Privacy Policy

Welcome to Lylac. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://lylac.in/.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Order Details

Payment Information

We do not store your debit card, credit card, banking, or UPI information on our servers. Payments are processed securely through trusted payment partners.

Technical Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Verify your identity
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Respond to customer inquiries

3. Sharing of Information

We never sell or rent your personal information.

Your information may be shared only with trusted third parties including:

  • Shipping and logistics partners
  • Payment gateway providers
  • Government authorities when legally required
  • Technology providers helping us operate our website

All third parties are expected to maintain appropriate security standards.

4. Cookies

Our website uses cookies to:

  • Remember your shopping cart
  • Improve website performance
  • Save user preferences
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Order Information

When you place an order, we retain your order information for accounting, taxation, warranty, customer support, and legal compliance purposes.

7. Marketing Communications

If you subscribe to our newsletters or promotional updates, we may occasionally send you information about:

  • New arrivals
  • Promotions
  • Offers
  • Discounts
  • Product launches

You may unsubscribe at any time using the unsubscribe link included in our emails.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill customer orders
  • Meet legal obligations
  • Resolve disputes
  • Enforce our policies

11. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Delete your personal information (subject to legal obligations)
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice.

Any changes will be posted on this page along with the updated revision date.

We encourage customers to review this page periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Lylac

Website: https://lylac.in/

Email: lylac025@gmail.com

Business Address:

205 Shree Kuberji Plaza,

Near New Adarsh Market,

Ring Road,

Surat, Gujarat, India

We aim to respond to all customer inquiries as quickly as possible.