Return & Refund Policy

At Lylac, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on https://lylac.in/, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept return requests within 3 days from the date your order is delivered.

To be eligible for a return, the product must:

  • Be unused, unwashed, and unworn.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned with the original packaging.
  • Be free from stains, perfume, makeup, or any signs of use.

Products that do not meet these conditions may not be eligible for return.

2. Items Eligible for Return

You may request a return if:

  • You received the wrong product.
  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect size or variant due to our error.
  • The product delivered is different from what you ordered.

All return requests are subject to verification and approval by our support team.

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Return request made after 3 days of delivery.
  • Product has been used, washed, or altered.
  • Original tags or packaging are missing.
  • Product is damaged due to customer misuse.
  • Minor color variations caused by screen settings.
  • Minor measurement differences within standard manufacturing tolerance.
  • Products purchased during clearance or special promotional sales (unless damaged or incorrect).

4. Return Request Process

To initiate a return:

  1. Contact our customer support within 3 days of delivery.
  2. Share your order number.
  3. Provide clear photos or videos of the product, if requested.
  4. Our team will review your request and respond within a reasonable timeframe.
  5. If approved, we will provide further instructions for the return.

Returns sent without prior approval may not be accepted.

5. Product Inspection

Once we receive the returned item, it will undergo a quality inspection.

If the returned product meets our return conditions, your refund or exchange will be processed.

If the product fails inspection, we reserve the right to reject the return and send the item back to you.

6. Refund Policy

Once your return is approved and inspected, your refund will be processed within 5–7 business days.

Refunds will be issued using an appropriate method based on the original order and applicable policies.

Processing times may vary depending on banking systems or payment partners.

7. Exchange Policy

Eligible products may also qualify for an exchange instead of a refund, subject to:

  • Product availability.
  • Successful quality inspection.
  • Approval by our customer support team.

If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where applicable.

8. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • Returns are accepted as per this policy.
  • Approved refunds will be processed after verification and inspection.
  • Customers may be asked to provide bank account details or another suitable method to receive the refund.

9. Damaged or Incorrect Products

If you receive:

  • A damaged product,
  • A defective product,
  • An incorrect item, or
  • A product with missing components,

please notify us within 48 hours of delivery by contacting our support team.

To help us process your request quickly, please include:

  • Your order number.
  • Clear photos of the product.
  • Photos of the packaging.
  • A brief description of the issue.

10. Return Shipping

If the return is due to:

  • Our error,
  • A damaged product,
  • A defective product, or
  • An incorrect item sent by us,

we will assist you with the return process.

For returns requested for reasons other than our error, return shipping arrangements may vary depending on the specific case.

11. Cancellation of Return Requests

Once a refund has been processed or an exchange has been completed, the return request cannot be reversed.

Lylac reserves the right to refuse fraudulent, abusive, or repeated return requests.

12. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Lylac

Website: https://lylac.in/

Email: lylac025@gmail.com

Business Address:

205 Shree Kuberji Plaza,

Near New Adarsh Market,

Ring Road,

Surat, Gujarat, India

Our support team will be happy to assist you with your return or refund request.